Effective Date: August 21, 2026
Last Updated: August 21, 2026

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My Sister’s House, Inc. (“My Sister’s House,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you choose to share with us.

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This Privacy Policy describes how we collect, use, protect, and disclose information when you visit mysistershouse.org (the “Website”), communicate with us, participate in an event or program, sign up to receive text messages, or otherwise interact with My Sister’s House.

By using our Website or providing information to us, you acknowledge the practices described in this Privacy Policy.

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1. Information we Collect

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The information we collect depends on how you interact with us.

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Information You Provide to Us

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We may collect information that you voluntarily provide, including:

• Name

• Email address

• Mailing address

• Telephone or mobile phone number

• Event registration or participation information

• Donation-related information

• Volunteer, sponsorship, partnership, or fundraising inquiries

• Communications you send to us

• Information submitted through forms on our Website

• Text message or SMS opt-in information

• Other information you choose to provide

Please do not submit highly sensitive, confidential, medical, legal, or emergency information through general Website forms, event registration forms, email, or event text messaging unless you are specifically instructed to do so through a secure channel.

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Information Collected Automatically

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When you use our Website, certain information may be collected automatically through cookies, pixels, analytics technologies, server logs, and similar tools. This information may include:

• Internet Protocol (IP) address

• Browser type

• Device type

• Operating system

• Pages viewed

• Date and time of visits

• Referring website or source

• Links or features you interact with

• General location information derived from your IP address

• Other technical information regarding your interaction with the Website

We may use this information to operate our Website, understand how visitors use it, improve Website performance, evaluate outreach efforts, and maintain security.

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2. How We Use Information

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We may use the information we collect to:

• Operate, maintain, and improve our Website

• Respond to questions, requests, and inquiries

• Communicate with supporters, donors, volunteers, sponsors, community partners, and event participants

• Process registrations, donations, or other requested transactions

• Provide information about events, programs, fundraising activities, and organizational updates

• Send text messages when a person has provided consent to receive them

• Administer events and communicate event-related updates

• Maintain records of communications and preferences

• Understand Website usage and improve our outreach

• Protect the safety, security, and integrity of our Website and systems

• Prevent fraud, misuse, or unauthorized activity

• Comply with legal, regulatory, contractual, and reporting obligations

• Carry out other purposes disclosed at the time information is collected

We will not use SMS consent or mobile opt-in information for purposes materially different from those disclosed when consent was obtained.

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3. Text Messaging and SMS Privacy

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My Sister’s House may offer text messaging programs for events, organizational updates, alerts, reminders, or other communications.

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Information Collected for Text Messaging

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If you choose to participate in a My Sister’s House text messaging program, we may collect:

• Your mobile phone number

• Your SMS opt-in or consent status

• The date, time, and method of consent

• Messages you send to or receive from the program

• Your opt-out requests and messaging preferences

• Information reasonably necessary to administer the messaging program

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How We Use Mobile Information

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Mobile information collected through our text messaging program is used to provide the messages and information you requested, administer the messaging program, respond to requests, maintain consent records, and comply with applicable requirements.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories of information sharing described elsewhere in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for their own marketing or promotional purposes.

My Sister’s House does not sell, rent, trade, transfer, or otherwise provide mobile phone numbers or SMS opt-in consent to third parties or affiliates for their marketing, advertising, promotional, or lead-generation purposes.

We may use technology and service providers that process communications on our behalf solely as necessary to operate and deliver our messaging program. Such providers are authorized to use information only to perform services on our behalf and are not authorized to use your mobile information or messaging consent for their own marketing or promotional purposes.

Your consent to receive text messages from My Sister’s House applies only to the messaging program for which you provided consent and is not transferable to another organization.

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SMS Consent

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Participation in our text messaging program is voluntary.

By opting in, you consent to receive text messages from My Sister’s House at the mobile telephone number you provided. Messages may include event information, reminders, logistical updates, organizational information, or other communications consistent with the program described when you opted in.

Consent to receive text messages is not a condition of making a donation, receiving services, purchasing a ticket, or otherwise engaging with My Sister’s House unless expressly stated as necessary to provide a specific text-based service requested by you.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP to a message. After you submit a STOP request, you may receive a confirmation message acknowledging your opt-out.

For assistance with the messaging program, reply HELP or contact My Sister’s House using the information listed below.

Wireless carriers are not liable for delayed or undelivered messages.

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Important Safety Notice Regarding Event Text Messaging

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Unless specifically identified otherwise, an event or informational text messaging program operated by My Sister’s House is not a crisis line, emergency service, or substitute for emergency assistance or domestic violence support services.

Do not use an event text messaging number to request emergency assistance.

For domestic violence survivor services, call the My Sister’s House 24/7 support line at 800-273-4673.

If you are experiencing an immediate life-threatening emergency, contact the appropriate emergency services in your area.

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4. Donations, Event Registration, and Third-Party Services

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Certain functions available through our Website may be provided by third-party service providers, such as donation platforms, event registration or ticketing services, payment processors, social media platforms, analytics providers, or other technology providers.

When you use a third-party service, the information you provide may also be subject to that provider’s privacy policy and terms.

For example, if a payment is processed by an external payment processor, My Sister’s House may not directly receive or store your complete payment card information. The payment processor may collect and process that information according to its own privacy practices.

We encourage you to review the privacy policies of third-party websites and services before providing personal information to them.

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5. Cookies and Similar Technologies

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Our Website may use cookies, pixels, analytics technologies, and similar tools to operate Website features, remember preferences, understand Website usage, measure the effectiveness of communications or outreach, and improve our Website.

Cookies are small files placed on your device or browser. Depending on your browser and device settings, you may be able to block, delete, or limit certain cookies.

Disabling cookies may affect the availability or functionality of certain Website features.

Third-party platforms integrated into our Website may also use cookies, pixels, or similar technologies in accordance with their own privacy policies.

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6. How We Disclose Information

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We do not sell personal information for monetary consideration.

We may disclose information in limited circumstances, including:

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Service Providers

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We may provide information to vendors and service providers that perform services on our behalf, such as Website hosting, information technology, security, analytics, email delivery, payment processing, event administration, database management, and communications services.

These providers may access information only as reasonably necessary to perform services for My Sister’s House and are expected to protect the information they process.

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Legal and Safety Requirements

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We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or other legal process

• Protect the rights, property, or safety of My Sister’s House, our staff, our clients, Website visitors, or others

• Investigate suspected fraud, misuse, security incidents, or illegal activity

• Enforce applicable agreements or policies

• Respond to lawful requests from government or regulatory authorities

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Organizational Transactions

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If My Sister’s House undergoes an organizational restructuring, consolidation, or similar transaction, information may be transferred as permitted by law and subject to appropriate privacy protections.

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With Your Direction or Consent

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We may disclose information when you direct us to do so or provide your consent.

The disclosures described above do not permit the sale, rental, transfer, or sharing of mobile phone numbers or text messaging opt-in data and consent with third parties or affiliates for marketing or promotional purposes.

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7. Confidentiality of Survivor and Client Information

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My Sister’s House provides services to individuals affected by domestic violence. Information associated with survivor services, emergency shelter, advocacy, therapy, or other client services may be subject to additional confidentiality protections, professional obligations, contractual requirements, and applicable law.

This Website Privacy Policy is intended primarily to describe information practices associated with the Website, general communications, events, donations, outreach, and text messaging programs. It does not replace or reduce any heightened confidentiality protections that may apply to client or survivor records maintained by My Sister’s House.

Because privacy and personal safety may be especially important for individuals affected by domestic violence, Website users should consider whether it is safe to access this Website, receive emails or text messages, or store browsing history on a particular device.

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8. Data Retention

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We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain appropriate business and program records, comply with legal obligations, resolve disputes, enforce agreements, and protect the organization.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Records documenting SMS consent, opt-outs, and related messaging preferences may be retained as reasonably necessary to demonstrate and honor those preferences and satisfy applicable legal or industry requirements.

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9. Data Security

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We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet, mobile network, or electronic storage system is completely secure. We therefore cannot guarantee the absolute security of information transmitted to or maintained by us.

If you believe information you provided to My Sister’s House may have been compromised, please contact us using the information below.

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10. Your Privacy Choices

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Depending on your relationship with us and applicable law, you may contact us to:

• Request information about personal information we maintain about you

• Ask us to correct inaccurate information

• Request deletion of certain information

• Update your communication preferences

• Unsubscribe from email communications

• Opt out of text messages

• Ask questions about our privacy practices

Certain information may need to be retained where required or permitted by law, for security purposes, to maintain records of transactions or consent, or for other legitimate organizational purposes.

To stop receiving marketing or informational emails, use the unsubscribe instructions included in the applicable email where available.

To stop receiving text messages, reply STOP to the applicable messaging program.

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11. Children’s Privacy

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Our Website is not intended to knowingly collect personal information online directly from children under 13 without appropriate consent where required by law.

If we learn that personal information from a child under 13 has been collected through the Website in a manner inconsistent with applicable law, we will take reasonable steps to delete or appropriately handle that information.

Programs or services offered by My Sister’s House to children or families may operate under separate consent, confidentiality, and recordkeeping procedures.

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12. Third-Party Websites and Links

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Our Website may contain links to websites, platforms, or services operated by organizations that are not controlled by My Sister’s House.

We are not responsible for the privacy practices, security, accuracy, or content of third-party websites or services. A link from our Website does not mean that this Privacy Policy applies to the third-party service.

Please review the privacy policy of any third-party website before providing personal information.

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13. Visitors From Outside the United States

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My Sister’s House is based in South Carolina in the United States. If you access our Website from outside the United States, information you provide may be processed or stored in the United States.

By using the Website and providing information to us, you understand that privacy and data protection laws in the United States may differ from those in your jurisdiction.

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14. Changes to This Privacy Policy

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We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, legal requirements, or messaging programs.

When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through the Website or other appropriate means.

We encourage you to review this Privacy Policy periodically.

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15. Contact Us

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If you have questions about this Privacy Policy, our Website privacy practices, or your personal information, please contact:

My Sister’s House, Inc.
P.O. Box 71171
North Charleston, SC 29415

Email: hope@mysistershouse.org
Phone: 843-747-4069
Website: mysistershouse.org

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For domestic violence survivor services, please call the 24/7 support line at 800-273-4673. The general email address above is not intended for requests for immediate survivor support or emergency assistance.